Holiday Park Claim Assessment

If you believe you were mis-sold a static caravan or holiday lodge, or you have suffered loss after unclear fees, resale problems, hidden charges, upgrade pressure or unfair contract terms, you can tell Holiday Park Advice Centre what happened.

Holiday Park Advice Centre is independent and is not the holiday park’s customer service department. We do not sell caravans, value caravans or handle routine park complaints. We help owners understand whether their holiday park ownership problem may be relevant to a potential claim.

What issues can you tell Holiday Park Advice Centre about?

You can use this page if your concern involves:

• being mis-sold a static caravan or holiday lodge;
• misleading promises before purchase;
• pitch fee or site fee increases;
• hidden fees, service charges or guest pass costs;
• resale restrictions or poor buyback offers;
• sharp depreciation or unexpected loss of value;
• rental income promises that did not match reality;
• 20-year rule, age-limit or upgrade pressure;
• unfair or unclear contract terms;
• being told you could use the unit differently from what the agreement allowed.

You do not need to be certain before contacting Holiday Park Advice Centre. Start by explaining what you were told, what happened later and how the issue affected you financially.

What to include in your enquiry

When completing the form, include the basic facts you know. For example:

• when you bought the caravan or lodge;
• which holiday park or operator was involved;
• what you were told before buying;
• what costs, restrictions or problems appeared later;
• whether you still own the unit or have sold it;
• whether you used finance or paid cash;
• what documents, emails or letters you still have;
• how the issue affected you financially.

Please do not worry if you do not have everything ready. It is usually enough to start with a clear summary of what happened.

Documents that may help explain what happened

If you have them, keep copies of:

• purchase agreements;
• licence agreements;
• sales brochures or adverts;
• emails, messages or letters;
• finance paperwork;
• pitch fee or site fee letters;
• guest pass or service charge notices;
• rental income information;
• resale correspondence;
• buyback or trade-in offers;
• upgrade or age-limit notices;
• payment records.

These documents may help explain the difference between what you were told before purchase and what happened later. This page does not need to include every detail; the most important thing is to preserve the records you have.

Holiday Park Advice Centre is not the holiday park’s customer service department

If your issue is only a maintenance request, holiday booking problem or routine customer service complaint, Holiday Park Advice Centre may not be the right place for that specific problem.

However, if the issue is connected to misleading sales promises, unexpected financial loss, unclear terms, hidden charges, resale restrictions or pressure after purchase, it may be worth telling Holiday Park Advice Centre what happened.

FAQ Section

Do I need to know if I have a claim before contacting Holiday Park Advice Centre?

No. You can start by explaining what happened, what you were told before buying and what changed later. Holiday Park Advice Centre can then consider whether the issue may be relevant to a potential claim.

What kind of holiday park problems can I submit?

Common concerns include mis-selling, pitch fee increases, hidden fees, guest pass costs, resale restrictions, rental income promises, depreciation, 20-year rule pressure and unfair or unclear terms.

Is Holiday Park Advice Centre connected to my holiday park?

No. Holiday Park Advice Centre is independent and is not the holiday park’s customer service department.

What documents should I keep?

Keep your purchase agreement, licence agreement, sales material, emails, pitch fee letters, finance paperwork, charge notices, resale correspondence and payment records where possible.

Can I contact Holiday Park Advice Centre if I have already sold my caravan?

Yes. If you sold at a loss or experienced resale problems, you can still explain what happened and provide any documents you still have.

Can Holiday Park Advice Centre help me understand if I may have a claim?

Yes. If you believe you were misled, charged unexpected fees, pressured to upgrade or blocked from selling your holiday caravan or lodge, Holiday Park Advice Centre can help you understand whether your situation may be relevant to a potential claim.