Holiday Park Claim Evidence

If you are worried that you were mis-sold a static caravan or holiday lodge, or that you suffered loss because of unfair fees, hidden charges, resale problems or unclear terms, documents can help explain what happened.

This page does not explain Holiday Park Advice Centre’s internal process or how any document may be assessed. It is a simple guide to the types of records holiday park owners may want to keep if they are concerned about a potential claim.

You do not need every document before contacting Holiday Park Advice Centre. Start by preserving what you have.

Why documents matter

Holiday park ownership problems often involve a gap between what the owner believed before purchase and what happened later.

Documents may help show:

• what you were told before buying;
• what you signed;
• what costs were explained;
• whether fees or rules changed;
• what restrictions affected use or resale;
• what financial loss followed;
• whether promises about rental income, resale or year-round use were recorded.

Even short emails, messages or letters can be useful because they help create a timeline.

Purchase documents

Keep copies of:

• the purchase agreement;
• order forms;
• invoices;
• receipts;
• deposit records;
• sales confirmation emails;
• documents showing the caravan or lodge model, age and price;
• any part-exchange or upgrade paperwork.

These may help explain what you bought, when you bought it and what you paid.

Licence agreement and park rules

Holiday park ownership is usually governed by written agreements and park rules. Keep:

• the licence agreement;
• pitch agreement or site agreement;
• park rules;
• occupancy rules;
• age-limit or 20-year rule documents;
• subletting or rental rules;
• guest access rules;
• resale or transfer rules;
• removal or disconnection terms.

These documents may help explain what restrictions applied to your ownership.

Sales brochures, adverts and website material

Sales material can be important where the concern is about what was represented before purchase. Keep copies of:

• sales brochures;
• printed adverts;
• screenshots of website pages;
• social media adverts;
• email promotions;
• ownership guides;
• finance or rental income examples;
• park maps or facility descriptions, if relevant.

If you still have digital links, take screenshots where possible, because website pages can change.

Emails, letters and messages

Keep correspondence with the park, sales team, finance company, resale team or management company, including:

• emails;
• letters;
• text messages;
• WhatsApp messages;
• online chat records;
• call notes;
• meeting notes.

Where possible, keep the date, name of the person involved and the subject of the conversation.

Pitch fee, site fee and charge notices

If your concern involves fees or hidden costs, keep:

• pitch fee letters;
• site fee increase notices;
• service charge statements;
• guest pass charge information;
• facility access charges;
• cleaning or maintenance invoices;
• subletting fee information;
• administration charge notices;
• payment records.

These may help show how the cost of ownership changed after purchase.

Resale and buyback documents

If you had trouble selling, keep:

• correspondence with the park about resale;
• private sale enquiries;
• evidence of any buyer who was delayed or discouraged;
• buyback offers;
• trade-in or part-exchange offers;
• commission or transfer fee details;
• valuation or offer documents;
• evidence of the eventual sale price, if sold.

These may help explain whether resale was very different from what you were led to expect.

Rental income documents

If rental income was part of the sales conversation, keep:

• rental projections;
• booking statements;
• owner income statements;
• deductions, fees or commission details;
• guest pass costs linked to rentals;
• cleaning, management or maintenance charges;
• messages about expected occupancy or bookings.

Rental documents may help explain whether income promises matched the real cost of ownership.

Finance documents

If finance was used, keep:

• finance agreement;
• credit documents;
• affordability information;
• payment schedule;
• communications about finance;
• documents linking finance to rental income or affordability claims.

Do not ignore finance paperwork, even if your main concern is mis-selling, fees or depreciation.

What if you do not have everything?

Many owners do not have a complete file. That does not mean you cannot explain what happened.

Start with what you do have:

• the date you bought;
• the park name;
• the unit details;
• what you remember being told;
• the main issue you faced;
• any documents, emails or messages you can still access;
• the financial loss or cost pressure you experienced.

A clear timeline can be helpful even when some paperwork is missing.

Ask Holiday Park Advice Centre whether your situation may be relevant

If your documents suggest that what you were told before purchase was different from what happened later, or that fees, resale restrictions, hidden charges or rules caused unexpected loss, tell Holiday Park Advice Centre what happened.

Preserving your records is a sensible first step. If those records show what you were told, what changed and how the issue affected you financially, they may help explain why your situation is worth discussing.